Customer Programs Manager (m/f/d)

You'll develop, manage, and execute scalable programs for our customers based on adoption, growth, and retention goals. These programs may include user training, coordinating with product marketing and technical teams to deliver informational webinars, automating our CS process (ie, lifecycle management, renewals, maturity model, etc.), and content curation. You will leverage these programs to support your book of business which will focus on all SoSafe SMB and low-touch customers. Scalability, repeatability, and reach will be the focus of your business. The processes you develop and perfect will further benefit the rest of our Customer Success organization as their application will be honored to serve the Mid-Market and Enterprise customer base as well.

Your Mission:

• Onboard new customers and set them up for success through quick implementation calls.
• Prioritize your efforts among a larger book of business by focusing on retention, risk, and expansion opportunities.
• Analyze data and identify common challenges, proactively suggest improvement to existing processes, and deliver best practices to customers to help deliver maximum value of our products.
• Create, drive, and iterate many programs and initiatives to implement to many customer engagement strategies that can efficiently and effectively drive customer results at scale (eg, email campaigns, office hours, targeted customer consultations).
• Partner with CSMs, AEs, Product, and Marketing to drive a many experiences within the team's book of business.
• Build processes to maintain customer health at scale, using internal dashboards and metrics to identify and respond to risks or opportunities within your book of business (500 to 1000 accounts)
• Be a SoSafe operational champion and lead-by-example to ensure data hygiene in our internal CS Tool, Salesforce etc.

Your Profile:

• 1 year + of experience in a customer-facing inside sales, customer success, BDR or Product Marketing role.
• Diplomacy, tact, and poise when working under pressure through customer issues and escalations.
• Solution-driven mindset, enjoying leveraging data to back hypotheses and deliver results.
• Comfortable demonstrating product functionality (with training); ability to provide a comprehensive overview of key business use cases.
• Self-motivated, proactive team player with innovative ideas to inspire customer growth, loyalty, and adoption.
• German AND English business fluency . French or Dutch is a plus!

What we offer:

Work-life balance: 

33 vacation days 

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Work Environment: 

Access to a coworking space in Madrid

State-of-the-art tech 

Annual company off-site 

Regular team events

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Healthcare: 

OpenUp

Private Healthcare

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Other Perks: 

Referral Bonus 

Learning & Development Allowance

Pension Scheme

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At SoSafe, we're on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioral science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organizations turn their employees into their strongest line of defense.

Backed by leading VCs like Highland Europe and Global Founders Capital, we are rapidly expanding across the globe. We're looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us.

If you thrive in a vibrant, purpose-driven environment that values ​​innovation, diversity, and collaboration, then this is the place for you!