IT Support Technician

Our client is a global provider of workforce floatels and marine services.

The IT Support Technician will provide frontline technical support, system management, and troubleshooting across a wide range of IT systems. This role requires a proactive individual with expertise in managing enterprise IT tools and systems, such as ManageEngine ServiceDesk Plus, Microsoft 365, SharePoint, and network equipment. The successful candidate will be a self-starter with excellent problem-solving skills and a strong customer service orientation.

Responsibilities:

• Helpdesk Support
• System and Asset Management
• Microsoft 365 Administration
• SharePoint Administration
• Networking and Hardware Support
• IT Projects
• Documentation and training

Qualifications:

• 2-4 years of experience in IT support or a similar role.
• Proficiency with ManageEngine ServiceDesk Plus and Asset Manager.
• Strong knowledge of Microsoft 365 applications and services, including:
  • MS Entra (Azure AD).
  • MS Azure Files.
  • SharePoint administration.
• Hands-on experience with network devices:
  • Peplink routers and SpeedFusion technologies.
  • Unifi controllers and access points.
  • Basic configuration and troubleshooting of Cisco switches and VLANs.
• Strong understanding of IT support processes, including ticketing systems and SLA management.
• Knowledge of SentinelOne Anti-Virus software and its management.
• Experience in managing and configuring Multi-Factor Authentication (MFA) solutions.

Preferred Qualifications:

• Bachelor’s degree in IT, Computer Science, or a related field
• Experience in the marine industry
• Certifications such as CompTIA A+, Network+, or equivalent

CTW's Daily Toolkit:

• Excellent problem-solving and analytical abilities.
• Strong written and verbal communication skills.
• Customer service-oriented with a focus on providing a positive end-user experience.
• Ability to work independently and collaboratively in a team environment.

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We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.